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Do you offer international shipping?

We currently ship within the United Kingdom only and do not offer international shipping.

What warranty do you provide on your lighting products?

Warranty coverage varies by product and applies only where a warranty is expressly stated or confirmed at the time of purchase. Unless otherwise specified in the relevant product listing or warranty documentation, coverage is limited to the product's external body or casing. Please check the applicable warranty terms before purchasing.

How do I register and renew my product warranty?

If your product includes a warranty, you must contact our Customer Support team to obtain the registration instructions and complete the required process before submitting a warranty claim. For warranties extending beyond six months, you must contact us by email to request renewal of your warranty registration every six months during the applicable warranty period. Please request renewal before your current registration period expires. Registration renewal does not extend the original warranty period.

For assistance, email sales@thelights4u.com with your order number and product details.

What delivery options are available?

Available delivery options, estimated delivery times, and shipping charges are displayed during checkout or communicated with your order information. Delivery options may vary depending on the product and destination.

Are your lights energy-efficient?

Many of our lighting products use LED technology, which generally consumes less energy and offers a longer lifespan than traditional lighting options. Energy consumption and performance vary by product, so please refer to the individual product specifications for details.

Can I return an order if there is an issue?

If you wish to return an item, receive a refund, or report a faulty product, please contact our Customer Support team for guidance on the applicable returns and refunds procedure. Eligibility for a return, refund, repair, or replacement depends on the circumstances, the applicable policy, and your statutory rights under relevant consumer protection laws. Nothing in our policies limits any rights you may have under applicable law.

For assistance, email sales@thelights4u.com and include your order number and a description of the issue.

How can I contact customer support?

You can contact our Customer Support team by email at sales@thelights4u.com or by telephone on +44 203 472 0587. Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.