I was not happy with my purchase because firstly when I ordered the light it did not clarify that the price was minus VAT and minus postage. So those were added on when I was about to confirm the purchase. But I went ahead thinking that I liked the look of the light and it was still a reasonable price. My package arrived fine but there was an additional box containing led lights that I had not ordered, I thought they had mistakenly sent me someone else's order. Upon enquiry I was told they were a complimentary gift, another example of poor communication. Then I decided to return the item (because I had ordered another light and the family preferred that one). I tried to find the return policy and procedure but couldn't find it. So I emailed the contact us address and I have to admit, they were good at emailing back. Then they wanted photos and reasons for the return and said if I wanted to return without any fault then they would deduct 10% "restocking " fee! This is not clarified anywhere. I still wanted to go ahead and return it and they reluctantly sent me the address etc. At the post office it cost me another £6.10 postage! I wondered if it was worth it. But I have returned it and vowed not to order from this company again because of all the extra hidden costs. Nowadays there are plenty of companies ,including tiktok ,who do everything for free and even tell you to keep the item and give you a refund.
