I STILL haven't received the coffee machine, you claim it was delivered but after talking to Royal Mail they have said the package code was not correct and therefore undelivered. I am livid this has not been dealt with yet, your team have been shockingly bad and I demand a full refund please. I am incredible upset about this. Your email bounces back when I email, there is no phone number to call, no-one replies on WhatsApp and now very quiet on the chat service as well, this is one of the worst ways to be treated. Again, I demand a full refund asap this week please.
Happy with these, they make a lovely addition to our building
Bulbs included were mixed. I ordered all in cool white instead I received 4 in warm white light. Disappointing.
I was not happy with my purchase because firstly when I ordered the light it did not clarify that the price was minus VAT and minus postage. So those were added on when I was about to confirm the purchase. But I went ahead thinking that I liked the look of the light and it was still a reasonable price. My package arrived fine but there was an additional box containing led lights that I had not ordered, I thought they had mistakenly sent me someone else's order. Upon enquiry I was told they were a complimentary gift, another example of poor communication. Then I decided to return the item (because I had ordered another light and the family preferred that one). I tried to find the return policy and procedure but couldn't find it. So I emailed the contact us address and I have to admit, they were good at emailing back. Then they wanted photos and reasons for the return and said if I wanted to return without any fault then they would deduct 10% "restocking " fee! This is not clarified anywhere. I still wanted to go ahead and return it and they reluctantly sent me the address etc. At the post office it cost me another £6.10 postage! I wondered if it was worth it. But I have returned it and vowed not to order from this company again because of all the extra hidden costs. Nowadays there are plenty of companies ,including tiktok ,who do everything for free and even tell you to keep the item and give you a refund.
These lights are fantastic, we have high ceilings in an old.house and the previous lights were so poor we couldn't even read a book, these have transformed the house, we have them in every room and I have nothing but praise for them.
I have installed tb he light and solar panel. It would be very useful if The wire from the solar panel/battery was plugged. This would enable the wire to be passed through the shed. The switch un it arrived with a partly discharged battery. I have changed it for a serviceable one. I am trying to test the unit, but I have come to the conclusion that it only works in the dark? Instructions would be useful
Everything was fast and the light was great and it illuminated the room excellently
Put them round gazebo very happy
These festoon lights look absolutely brilliant in our garden. The warm white glow is soft and cosy without being too dim, and the bulbs feel really solid. We’ve had them outside for a few weeks now through typical British weather and they’re still working perfectly.
The price was really reasonable compared to other websites and the quality honestly surprised me. The lights are bright without being harsh and the whole set feels commercial grade. Chuffed with how much coverage the 96FT length gives around our pergola and fence area.